Urgent, Weekend and Holiday Calls

For the pediatric centers: Currently at Cook the diabetes educators take any urgent call from Friday at 5pm-Monday at 8am and will also do inpatient education for newly diagnosed patients. I am trying to change the call portion and wanted to see if anyone had information I can benchmark from.
Who is responsible for your weekend and holiday diabetes calls? Do the CDCES, fellow’s, endocrinologist, triage nurses (used for PCP or all specialties) take calls?
Additionally, how do you handle new onsets on weekends and holidays? Do the diabetes educators perform new onset education on the weekends and holidays? Thank you!

Name: Stephanie Ogburn, BSN, RN, CDCES

Clinic: Cook Children’s

Adult or Pediatric Population: Pediatric

Date: 3/21/2024